Terms of Service

Last updated 30 July 2026

1. Who you're dealing with

This service is provided by Dannielle Lee Healy, trading as Gigi & Danni (ABN 34 757 671 046), based in Gympie, Queensland ("we", "us"). "You" means the business that signs up. By subscribing, you agree to these terms.

2. What the service includes

The standard subscription ($449 + GST per month at the time of writing) includes:

• A website for your business, built by us, hosted and maintained on your domain;
• An AI phone receptionist that answers calls to a dedicated phone number in your business's name, takes the caller's details, and sends them to you by SMS and/or email — including 300 minutes of answered call time per calendar month (roughly 200 typical calls; most businesses use a fraction of this);
• An AI chat assistant on your website, trained on your business;
• One website change or update per calendar month (unused changes don't accumulate);
• Setup and training of the receptionist on your business information.

The receptionist answers in an Australian male voice ("Charlie") as standard. An Australian female voice ("Emma") is available instead, on a $499 + GST per month subscription. Everything else about the service is identical.

Anything beyond this — extra pages, additional numbers, other custom voices, full booking agents, SEO build-outs — is quoted separately before any work starts.

3. Billing and cancellation

• Free trial: signups through our website start with a free trial — 7 days free, and in practice billing is set to start 8 days after signup so you get a full free week from the day your receptionist goes live. Your card is saved at signup and nothing is charged during the trial. Cancel any time during the trial (reply "cancel" to any email from us, or email danni@gigianddanni.com) and no payment is taken.
• Refunds: once billing has started, you can still cancel any month and service runs to the end of the paid period — but a payment already made is not refundable once your receptionist has answered calls in that billing period.
• The subscription is billed monthly in advance via Stripe. Prices are in Australian dollars. If we are registered for GST, GST will be shown and added at checkout.
• Extra receptionist minutes: if your receptionist's answered call time goes past the included 300 minutes in a month, additional minutes are 30c + GST per minute, billed with your next monthly payment. We'll always tell you before this ever applies — if you're regularly near the cap, that's a good problem and we'll talk about the right plan for you rather than surprise-bill you. Unused minutes don't roll over.
• There is no lock-in contract. You can cancel at any time and your service runs to the end of the period you've paid for. No cancellation fees, ever.
• If a payment fails we'll let you know and retry. If it remains unpaid for 14 days we may suspend the service until it's fixed.
• We may change pricing for new customers with 30 days' notice. Your price is locked at the rate you signed up at and will not increase while your subscription remains active. The locked price is your base subscription rate; extra receptionist minutes beyond your included 300 are billed at 30c + GST per minute as set out above, and don't count as a price increase.

4. The AI receptionist — what it is and isn't

• The receptionist is an artificial intelligence. It identifies itself as an assistant when asked. It does not pretend to be a human employee.
• It is designed to answer calls, hold a natural conversation, and capture details. Like any phone system — human or AI — we can't guarantee every call will connect or every detail will be captured perfectly. Phone carriers, mobile coverage and caller behaviour are outside our control.
• It is not an emergency service. It must not be relied on for medical, safety-critical or time-critical emergency communication.
• If you use call diversion from your own number, the diverted leg of the call is carried on your phone plan. Most Australian plans include diversion at no charge; some prepaid plans don't — check yours.

5. Call recording and transcripts

Calls answered by the receptionist are recorded and transcribed — that's how we deliver the caller's details to you and improve your receptionist's answers. By using the service you consent to this, and you agree to comply with any notification obligations that apply to your business and your callers. Details of how recordings are stored are in our Privacy Policy.

6. Your responsibilities

• Give us accurate business information — the receptionist answers with what you tell us;
• Only connect phone numbers you're entitled to use;
• Don't use the service for anything unlawful, misleading or harmful;
• Tell us promptly if something's wrong so we can fix it.

7. Websites, domains and what you own

• Your business content — your name, logo, photos, job history — is yours, always.
• While you subscribe, we host and maintain the website for you. If you cancel, the site comes down — or you can buy it outright ($1,800 + GST at the time of writing) and it's yours to take anywhere.
• If we register a domain for you, it's registered in your business's name and it's yours.
• The dedicated receptionist phone number is provided by us as part of the service. If you cancel, tell us if you'd like the number transferred to you — we'll help where the carrier supports it.

8. Liability

Nothing in these terms excludes rights you have under the Australian Consumer Law, including the consumer guarantees. Where we're allowed to limit liability, our total liability for any claim connected to the service is limited to the amount you paid us in the three months before the claim arose, and we're not liable for indirect or consequential loss — including the value of any job, sale or opportunity connected to a missed or mishandled call. That's the honest trade-off of a $449/month service answering your phones: we work hard to catch every call, and we can't insure the value of every call.

9. Ending or changing the service

We can update these terms with 30 days' notice (the current version always lives at this address). We may suspend or end a subscription for non-payment or misuse. If we ever discontinue the service entirely, we'll give you at least 60 days' notice and help you transition — including the site buyout option at a fair price.

10. Contact

Anything unclear, or any problem at all: danni@gigianddanni.com or 0433 341 666. You'll get a human — Danni.